Refund policy

Refund and Replacement Policy

We understand that purchasing a high-quality device like the OlyLife THz Tera-P90+ is a significant investment in your health. Due to the nature and complexity of international shipping and the refund process, we have established a specific policy to ensure clarity and manage expectations accurately.

Please Note: Due to the logistical challenges and extensive processes involved in international shipping, there will be no refunds under any circumstances. This policy includes but is not limited to, cancellations, returns, or refunds post-purchase.

Why This Policy is Necessary

1. Complexity of International Logistics: International shipping involves numerous variables, including customs regulations, varying courier reliability, and potential delays. These complexities make the return process extremely challenging and often cost-prohibitive.

2. Quality Assurance: Our commitment to delivering high-quality products means that each device undergoes rigorous testing before it reaches you. This minimizes the likelihood of defects, ensuring that your THz Tera-P90+ meets the highest standards of performance and reliability.

3. Customer Assurance: By establishing a no-refund policy, we can maintain our focus on providing the best possible support and service to all our customers. This policy helps us manage resources more efficiently, contributing to better overall customer service.

Final Reminder

Once purchased, the transaction is final, and the order cannot be canceled, returned, or refunded. We appreciate your understanding of our policy and encourage you to take the time necessary to make an informed and confident decision.

We are grateful for your trust in the OlyLife THz Tera-P90+ and look forward to supporting your journey toward optimal health and well-being. 

Warranty Exchanges  we are happy to help facilitate a warranty exchange for up to 1 year after purchase date, as there is a 1 year manufacture warranty. We are beyond willing to in case of an event where your device doesn’t function as described, we will assist in getting you an exchange on your unit and make the process as seamless and painless as possible.

Need help?

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